Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Vigo Benelux N.V. website (vigobenelux.be) and any business relationship between you and Vigo Benelux N.V. ("Company", "we", "our", or "us").

By accessing our website or engaging in business with us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Company Information

3. Website Use

3.1 Permitted Use

You may use our website for lawful purposes only. You agree not to use the website:

• In any way that violates applicable Belgian, EU, or international law
• To transmit any unsolicited advertising or promotional material
• To impersonate or attempt to impersonate the Company or its employees
• To engage in any conduct that restricts or inhibits anyone's use of the website
• To attempt to gain unauthorized access to any part of the website

3.2 Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Vigo Benelux N.V. or its licensors and is protected by Belgian and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

4. Business Terms

4.1 Business-to-Business Transactions

Vigo Benelux N.V. operates exclusively in the B2B (business-to-business) sector. Our products and services are intended for professional customers including:

• Horeca establishments (hotels, restaurants, catering)
• Institutional buyers (schools, hospitals, government institutions)
• Wholesale distributors and retailers
• Food service operators

4.2 Orders and Contracts

All orders are subject to acceptance by Vigo Benelux N.V. A binding contract is formed only upon our written confirmation of your order. We reserve the right to refuse any order at our discretion.

4.3 Pricing

All prices quoted are exclusive of VAT unless otherwise stated. We reserve the right to modify prices at any time. Price changes will not affect orders that have already been confirmed in writing.

5. Product Information

5.1 Food Safety Compliance

All products distributed by Vigo Benelux N.V. comply with:

• European Union food safety regulations (Regulation EC 178/2002)
• Belgian Federal Agency for the Safety of the Food Chain (FASFC/AFSCA) requirements
• EU labeling requirements (Regulation EU 1169/2011)
• Applicable allergen disclosure regulations

5.2 Product Descriptions

While we make every effort to ensure product descriptions and images are accurate, we do not warrant that they are complete or error-free. Actual products may vary slightly from images displayed.

6. Delivery and Risk

Delivery terms and conditions, including delivery times and costs, will be specified in individual contracts or order confirmations. Unless otherwise agreed:

• Risk passes to the buyer upon delivery
• Delivery times are estimates and not guaranteed unless expressly stated
• We reserve the right to deliver in installments
• Claims for damaged or missing goods must be notified within 48 hours of delivery

7. Payment Terms

Unless otherwise agreed in writing:

• Payment is due within 30 days of invoice date
• Late payments are subject to interest at the legal rate under Belgian law
• We reserve the right to suspend deliveries if payments are overdue
• All amounts must be paid in Euros (EUR)

8. Warranties and Liability

8.1 Product Warranty

We warrant that our products conform to their specifications and are fit for their intended purpose when properly stored and handled according to our guidelines.

8.2 Limitation of Liability

To the maximum extent permitted by Belgian law:

• Our total liability shall not exceed the value of the products sold
• We are not liable for indirect, consequential, or special damages
• We are not liable for losses arising from improper storage or handling

8.3 Website Disclaimer

The website and its content are provided "as is" without warranties of any kind. We do not guarantee that the website will be available, error-free, or free from viruses or other harmful components.

9. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, pandemic, government actions, supply chain disruptions, or transportation failures.

10. Confidentiality

Both parties agree to keep confidential any proprietary information, trade secrets, pricing information, or business practices disclosed during the course of the business relationship. This obligation survives the termination of any contract.

11. Termination

We may terminate or suspend access to our website immediately, without prior notice, for any conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our discretion.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Belgium. Any disputes arising from these Terms or any business relationship shall be subject to the exclusive jurisdiction of the courts of Belgium.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or any transactions under them.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified Terms.

15. Contact Information

For questions about these Terms, please contact us: