Privacy Policy

1. Introduction

Vigo Benelux N.V. ("we", "our", or "the Company") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or engage with our services.

This policy complies with the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and Belgian data protection legislation (Law of 30 July 2018).

2. Data Controller

The data controller responsible for your personal data is:

3. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Name, company name, job title
• Contact Data: Email address, telephone number, business address
• Technical Data: IP address, browser type, operating system, time zone, and other technology identifiers
• Usage Data: Information about how you use our website
• Communication Data: Your preferences for receiving communications from us

4. How We Collect Your Data

We collect personal data through:

• Direct interactions when you fill in forms on our website
• Contact form submissions and business inquiries
• Email correspondence
• Automated technologies (cookies, server logs)
• Business meetings and trade events

5. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR Article 6:

• Consent: Where you have given explicit consent for specific purposes
• Contract: Where processing is necessary to perform a contract with you
• Legal Obligation: Where we must comply with legal requirements
• Legitimate Interests: Where processing is necessary for our legitimate business interests

6. Purpose of Processing

We use your personal data for the following purposes:

• To respond to inquiries and provide customer service
• To process and manage business relationships
• To send relevant marketing communications (with consent)
• To improve our website and services
• To comply with legal and regulatory obligations
• To protect our legitimate business interests

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Business contact information is typically retained for the duration of the business relationship plus 7 years for legal compliance.

8. Data Sharing and Transfers

We may share your personal data with:

• Service providers who perform services on our behalf
• Professional advisers (lawyers, accountants, auditors)
• Regulatory authorities when required by law

We do not sell your personal data to third parties. Any international data transfers outside the EEA are conducted with appropriate safeguards in accordance with GDPR requirements.

9. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@vigobenelux.be or use our contact form.

10. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use essential cookies for website functionality and analytics cookies to understand how visitors interact with our site. You can manage your cookie preferences through your browser settings.

11. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

12. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit):

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us: